Do not sign the goods in the trap In April 2007, Liu Ming and his wife, who lived in the eastern suburbs, spent 8,000 yuan to purchase a dining table and chair in a furniture city. After installation, Mr. Liu discovered several noticeable scratches on the surface of the wooden dining table. The delivery person and the person in charge had it. Oral promise after contact: A week later, the factory will send new products to exchange, so that Mr. Liu will be the first to use, and let Mr. Liu sign on the delivery note. A week later, Mr. Liu contacted the seller. The seller had excuse for the recent orders from the factory. The promise was exchanged a few days later. However, after 15 days, Mr. Liu’s problem remained unresolved. In a last resort, Mr. Liu complained to the industry and commerce department of the market about the matter. He did not expect that the business had denied that they had promised to transfer the goods. He also took out the delivery note signed by Mr. Liu that their furniture had no quality problems. The scratches may be human damage caused by consumers during use. Due to the vendor's deliberate delay, Mr. Liu’s furniture had passed the 7-day package return period stipulated in the “Consumer Protection Law.†Mr. Liu’s “trap†could only be considered unlucky. In this regard, the relevant person in charge of the Beijing Consumers Association reminded the general public that the furniture must be carefully checked after being sent home. If there is a quality problem, you must specify and sign the delivery note. Do not trust the verbal promises of the business. When you agree to exchange furniture, you must also indicate the time limit on the delivery note and keep a copy of this delivery note as evidence in order to solve the problem. (Zhang Hao) After-sales service Be careful with word games Lifetime maintenance does not mean free maintenance "I spent 20,000 yuan a year ago to buy a sofa. When I bought it, I clearly wrote lifelong maintenance. I could find some deflection problems on the sofa back last year. I found a place to sell furniture. As a result, the manufacturer received me 500 yuan for maintenance. The reason is that lifelong maintenance doesn't mean free maintenance for life!" Interpretation: furniture is generally not free for life-long maintenance, which is very different from the concept of life-long maintenance, because the promise of free repair is generally limited to a few years, this will be stated in the warranty card to the consumer when buying furniture, businesses The vague promise cannot be believed. Dealing with the problem is not refundable "The quality of your cabinet is too big. Even if it's discounted, it's a bit ridiculous. I don't care about the scratches on the counter, but the four legs are not all the same. How do you make me? Put something inside?†“Excuse me, you bought a sample of furniture. You see that the bill of lading has a 'returnable and non-returnable' seal on the bill of lading, so it cannot be returned.†Interpretation: According to the "Cultural Law," the provisions of the treatment of goods is also a commodity, businesses are responsible for "Three Guarantees", but there are special cases for individual products, such as "sample furniture" placed for a long time, the appearance of scratches are inevitable, so consumers can not For these reasons, we propose to return goods. However, traders have used the “handling products†and “sample processing†to explain to consumers in a simple manner, and said that “processing goods will not be refundedâ€, which is in violation of regulations. Therefore, the processing of goods should be marked with the "processing" reasons. Quality issues outside this reason must still be mediated according to the "Three Guarantees" regulations. Repair the same position twice “I recently bought a double bed, but after using it for some time, I discovered that there was something wrong with the bed and asked the manufacturer to repair it. After half a month, although the problem was solved, there was another problem with the repairable bed. I thought that they had promised that the furniture could not be replaced with normal use after two repairs. I asked for a return. But they actually said that the definition of two repairs must be the same part of the furniture! Interpretation: The "Consuming Law" stipulates that: During the warranty period, two repairs of goods that are still not in normal use, the operator should give back and exchange, and there is no emphasis on the quality of the same part. Complete set of single piece of furniture problems “By buying a set of dining tables and chairs, the old skin of the table was made up several times, and it became almost 'fruity'. I couldn’t stand it anymore and let them return it to me. I did not expect them to say that my chair had no quality problems. Only agree to withdraw the table. You said, I bought a set, this light gives me the rest of the chair, what's the use?" Interpretation: The "Contract Law" stipulates that if the subject matter of the subject does not comply with the agreement and the contract is rescinded, its effectiveness is dependent on the subject matter; as the subject matter does not conform to the provisions, the cancellation of the contract is less effective than the subject matter. For example, when buying a set of dining tables and chairs as a “substance†table with a quality problem, if the chair does not have quality problems, the business owner should give it back. Conversely, there is a problem with the chair and there is no problem with the table, so the table cannot be returned. (Chen Zexiang) Signing contract specifications to protect equity The contract must cover the chapter When buying furniture to pay a deposit, the seller must have the contract affixed with its financial seal and home city collection special seal to prevent it from turning over later and not rejecting it. At the same time, it is necessary to stamp the home city seal on the contract and collection receipt. Even if the dealer withdraws the cabinet, Home City will solve the customer's problem. Overlord contract to boycott Look at the contract carefully. For overarching terms such as "The product reference sample prevails, the rebate will not be replaced", "The consumer will pay 20% of the penalty for breach of contract, and the merchant breaches the contract payment 5%." The person must firmly say no. Spot also has to sign the contract Some furniture sellers on the market are now looking at the spot, the color, size and quality can be seen at a glance, so there is no need to sign a contract as an excuse to just give the consumer a receipt. But this is actually a way for sellers to shirk their responsibilities. Once the furniture has a quality problem, consumers without a contract often have a hard time arguing. ( Furniture Brand Chair Furniture Dining Table Home Furniture City Bedside Cabinet Cabinet Door Chain Link Fence,Black Chain Link Fence ,Metal Fence ,Privacy Fence Fence,Wire Mesh Co., Ltd. , http://www.nbfencepanel.com