The three cities and three exhibitions ended successfully, Luban arrived at home to win the service and empower the industry.

In the spring of March, Wanye revived. For home people, this time of the year is an important time for the industry to "fire". In March, the home building materials industry was instigated. Several major heavyweight home building materials exhibitions were unveiled in China, bringing together tens of thousands of outstanding enterprises at home and abroad, carrying a large number of upstream and downstream high-quality resources, and high-level online and offline integration flags for the development of home building materials industry. Put the salary on fire.

On March 23, 2018, Luban arrived at home (lb-dj.com) to complete a week-long trip to the Three Cities Exhibition (21st Zhongshan Guzhen International Lighting Fair, 23rd China International Trade and Architecture Expo, 39th International The famous furniture (Dongguan) exhibition, the three cities and three exhibitions ended successfully! During this period, Luban came to the home with full firepower, two-way power, platform mode and service concept recognized by the industry.

Under the background of “scenario-style shopping, experiential consumption”, the home building materials industry, Luban has also come to an “experience style”, which perfectly transforms Luban’s full set of products to the exhibition site for the majority of exhibitors and The exhibition company has deeply demonstrated the integrated after-sales supply chain solution with the characteristics of “Luban”.

Unique ideas, strong service capabilities and empowerment to drive industry transformation have also attracted great attention from exhibition organizers and media partners.

The picture shows Lu Ban’s CEO Deng Wei accepting an exclusive interview with the media.

In the interview, Deng Wei and the reporter shared: Luban is committed to providing the last mile service for the nationwide users to provide after-sales distribution, installation and maintenance of all kinds of home building materials including lamps, sanitary wares and locks. At the time when Luban’s home was born, we finally wanted to show that “in the current era of craftsmanship, we can shoulder the mission of carrying forward the spirit of artisans, insist on the requirements of craftsman standards, interpret services with the spirit of craftsmen, and use professional attention. Do a good job in every service, send the best quality service experience to each customer's home, and use the service to beautify every family.

With the maturity of the real estate industry, the social needs of new home renovation and renovation of old houses are increasing, and it has also brought about a fiery hot in the home building materials industry. However, with the transfer of consumer subjects, a new generation of consumers are paying more and more attention to the after-sales service of home products, and the after-sales link has changed from value-added services to product attributes.

丨Explore industry development points and promote new retail transformation

Under the background of new retail, online and offline, this is not a new proposition, and many home building materials companies have already embarked on this step. Nowadays, with the acceleration of consumption upgrades, the social atmosphere of experiential consumption has begun to take shape. Therefore, the combination of sales and service is the real proposition of the current consumer market.

A sound upstream and downstream supply chain is the core condition for the new retail transformation. For the long-established home building materials industry, the chain from production to sales has long matured. When the market puts higher demands on furniture, the problem can only be from the downstream. Looking for, and service is the first level in front of the furniture company.

Luban went to the home to hold the banner of “Energy Industry, Liberation Management”, insisted on technology-driven services, and used service empowerment to operate, and aggregated 120,000 professional masters across the country to build a service network covering 3,000 districts and counties in 600 cities across the country, and to meet the service needs of different enterprises. Freedom from the corporate framework, to create the most suitable after-sales service supply chain for home building materials enterprises, greatly reducing the cost of business services and improving business efficiency.

丨 Original 1+2 dual mode, full coverage of enterprise needs

At the exhibition, Luban's small friends at home showed Luban's new furniture after-sales service system and landing plan to the national furniture enterprises. The original 1+2 dual mode, the main platform of "one button customization + two modes" platform service, Luban home to provide enterprises with a complete customized service program, perfect match for large and medium-sized enterprises / e-commerce after-sales demand The highly compatible service system not only helps the company to improve the efficiency of service operation but also greatly reduces the after-sales service cost; the one-price + quotation double order mode balances the demand for service efficiency and service cost, and the open platform The service model is also more in line with the fragmented service needs of small and micro enterprises/e-commerce. Through Luban to get home, companies can get the best after-sales service solutions with the least energy and cost!

丨 Guaranteed services, healthy business growth

Due to its special product features, the home building materials are difficult to install, maintenance, and maintenance. When the company stands at the low-cost and value-added forks, it is overwhelmed! The various problems and disputes caused by it are also prohibitive, and the guaranteed service has become the key inspection standard for enterprises to choose third-party service platforms.

As the first batch of Luban to enter the market, it was just over three years old, but in this short period of three years, we have withstood the test. As of today, the platform has surpassed 150,000 masters and became the first in China. A service platform that realizes full coverage of counties and towns. Strict screening and complete training ensure the professional quality of the master. Based on the perfect supervision mechanism and reward and punishment system, the master growth system is established. The multi-level master attributes, such as the masters, core masters and certified masters, fill and restrict each other, making Luban The control of the master at home has reached an unattainable level; it covers the first payment, the bad evaluation, the platform guarantee, the liability insurance, and the one-year warranty. It also saves the company from the after-sales problem.

Along the way, Luban has always adhered to the development policy of “ingenuity-oriented, service innovation”, and constantly practiced technology-driven services to serve the platform of the service-promoting industry. In the past year, it has been Taobao and Guangdong. The recognition and recognition of companies and institutions such as Taitai Group, Jingdong, 58-to-home, and Hunting Cloud.

In 2018, Luban went to the home to revolve the road, and continued to deepen the platform service model, improve the platform service capabilities, and be the promoter of the transformation and upgrading of the home building materials industry.

Responsible Editor: Business Internship